Terms of Service

By accessing our website or engaging Ultra Labs for any services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you are entering into these terms on behalf of a company or organisation, you represent that you have the authority to bind that entity.

If you do not agree to these terms, you must not use our website or services.

Ultra Labs provides custom software development services, including but not limited to:

• Custom web dashboards and data visualisation platforms
• Construction and project management software
• Logistics and operational management systems
• Client and staff portal development
• Cross-platform mobile application development
• Workflow automation and system integrations

The specific scope, deliverables, timeline, and pricing for any engagement are defined in a separate Statement of Work or project agreement signed by both parties.

To enable us to deliver effectively, you agree to:

• Provide accurate, complete, and timely information required for the project.
• Designate a point of contact with authority to make decisions on your behalf.
• Review and provide feedback on deliverables within agreed timelines.
• Ensure you have the rights to any content, assets, or data you provide to us.
• Not use our services for any unlawful, fraudulent, or harmful purpose.

Client-owned work

Upon receipt of full payment for a project, all custom code, designs, and deliverables created specifically for you are assigned to you. You own what we build for you.

Ultra Labs IP

We retain ownership of our pre-existing frameworks, tools, libraries, methodologies, and general know-how developed independently of your project. Where we incorporate these into your deliverables, we grant you a non-exclusive, royalty-free licence to use them as part of the delivered work.

Third-party components

Deliverables may incorporate open-source software or third-party components. Such components remain subject to their respective licences, which we will disclose upon request.

• Payment terms are as specified in the project agreement or invoice.
• Invoices are due within 14 days of issue unless otherwise agreed in writing.
• Late payments may incur interest at 1.5% per month on the outstanding balance.
• We reserve the right to pause work on projects with overdue invoices until payment is received.
• All prices are exclusive of applicable taxes unless otherwise stated.
• Requests for additional work outside the agreed scope will be quoted separately.

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the services, and to use such information solely for the purposes of the engagement. This obligation does not apply to information that:

• Is or becomes publicly available through no breach of this agreement.
• Was already known to the receiving party prior to disclosure.
• Is independently developed without use of the confidential information.
• Is required to be disclosed by law or court order.

We warrant that our services will be performed with reasonable skill and care, and that deliverables will materially conform to the agreed specifications.

To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Our website and any third-party integrations are provided “as is” without warranty of uninterrupted or error-free operation.

To the maximum extent permitted by applicable law, Ultra Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, business, or goodwill — arising from your use of our services, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising from or related to these terms or our services shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.

Either party may terminate a project engagement by providing written notice as specified in the project agreement. Upon termination:

• You remain liable for payment of all work completed up to the termination date.
• We will deliver all completed work and materials to you upon receipt of outstanding payments.
• Provisions relating to intellectual property, confidentiality, and limitation of liability survive termination.

These terms are governed by and construed in accordance with applicable law. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the competent courts in the jurisdiction where Ultra Labs is registered.

We may update these Terms of Service from time to time. The “Last updated” date at the top of this page reflects when the most recent changes were made. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

For active projects, material changes to terms will be communicated directly and will not apply retroactively without mutual written agreement.

For questions or concerns about these Terms of Service, please contact us: